NEM encourages all its clients to use the services provided for roadside and accident assistance offered through Jamaica Automobile Association (previously NEM Alert).
What to do in the event of a motor vehicle accident
AT THE SCENE
- Obtain the following particulars from the other party
involved:
- Name and address of owner of vehicle
- Name and address of driver if different from the owner
- Details of vehicle and type of damage sustained
- Name of other party’s Insurance Company
- Details of any injuries suffered
- Have your vehicle secured and moved to a safe location.
Please note that many repair shops and wrecking companies
charge a daily fee for storage of your vehicle. It would
be prudent to ascertain this, before leaving your vehicle
in their custody, as storage is not covered under your policy
of insurance.
- Report the accident to the nearest police station within
twenty-four (24) hours.
AFTERWARDS
- Have an estimate of the damage to your vehicle prepared
by your repairer for submission to your Insurer.
- Report the accident immediately to our office by completing
an accident report form available at your broker, agent
or any branch of NEM Insurance Company.
- When reporting the accident you need to let us have a
copy of the Certificate of Fitness, Registration Certificate
and Driver’s licence. Please note that the Accident
Report Form must be signed by both the Insured and the driver
at the time of the accident.
- If the vehicle is owned by a company, the company stamp
or seal should be affixed to the Accident Report Form along
with the signature of the company representative.
Procedures for JAA/NEM Members to Receive Roadside Assistance
- Members call 1-888- CALL-JAA (225-5522)
- JAA Operator will take call and analyze the member’s need
- Atlas Security and/or a JAA Contractor will be dispatched to assist at scene
- At the scene the member will provide team with documentation to verify that they qualify for the benefit – the primary form of identification will be a copy of the m/v policy (until we have online access)
- Atlas/JAA Contractor will assist member with mobilizing vehicle
- If unable to mobilize the m/v arrangements will be made to have it towed to a safe location within a 5 mile radius free of cost
- Where available a taxi will be provided for the member (to be introduced for Sept. 15)
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